Assistant Manager, End User Computing Services

Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires.

You know that a positive work environment creates happy employees, which boosts productivity and dedication.

On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

This role will support the recently announced GXO part of the organization, which represents the intended spinoff of our global contract logistics business.

GXO stands for 'Game Changing Opportunities'; with ~100,000 people comprising GXO's global team, we are on a journey toward a new era, together.

We're a bold, future-focused company, driven by technology.

If you're excited about reaching your full potential, we have an opportunity for you.

As the Manager, End User Computing (EUC) Services, you will be responsible for leading the efficient delivery of site support services to business units and end users.

You will also oversee daily operational activities while partnering and collaborating with other technical managers to create a highly efficient, cost-effective IT support model that strives to exceed customer satisfaction objectives.

Pay, benefits and more

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:


* Define, build and lead a world-class EUC Engineering team and associated technical platforms.



* Design, implement and support global EUC platforms including O365, AzureAD, SCCM, Microsoft Identity Manager



* Identify user requirements and opportunities for innovation to deliver a state-of-the-art IT experience to the user population



* Work creatively with all IT teams to define technical standards and ensure they are consistently deployed and maintained



* Handle escalations and engage with the right resources to resolve any incidents.



* Develop an effective and workable framework for managing, reporting and continuously improving customer service; establish benchmarks for measuring performance and efficiency of services and provide analytics on KPIs, SLAs and trends



* Provide world-class support to our internal customers/end users; support Dell/HP/Apple hardware, Office 365, Active Directory, DNS, DHCP, Adobe Products, VOIP, A/V equipment and more

What you need to succeed at GXO:

At a minimum, you'll need:


* Bachelor's degree in business, MIS or IT or equivalent related work or military experience



* 5 years of experience managing EUC teams defining and delivering technical solutions and day-to-day tech support in a global enterprise environment



* Experience in defining EUC service models and standards

It'd be great if you also have:


* ITIL certification and Service Desk/Help Desk management experience...