Administrative Access Supervisor

View Point Health Job Title: Administrative Access Supervisor Job Code: SST013 / Social Svcs Tech Spv Shift: Full-Time (40 hours per week on average) Job Hours: 8:30 AM to 5:00 PM - Monday - Friday with some evening hours and occasional Saturdays.

Base Location: Onsite - (GRAN Recovery Center) / Covington, GA Division/Department/Program: Residential SUD Services / GRAN Recovery Center / PACE Detox Full-time X Part-time PRN Exempt X Nonexempt The Administrative Access Supervisor serves as the central point of coordination for admissions, access to care, referral management, administrative and business support functions for View Point Health's Residential Substance Use Disorder Continuum of Care.

This position works collaboratively with leadership, clinical staff, nursing staff, referral sources, and community partners to ensure timely access to services and efficient day one client flow with the admissions process.

The Administrative Access Supervisor also provides direct supervision to the GRAN Recovery Center Care Coordinator and supports front office administrative functions including purchasing, invoicing, reporting, and administrative compliance.

The ideal candidate is highly organized, customer-service focused, technologically proficient, and able to effectively balance competing priorities in a fast-paced healthcare environment.

The Administrative Access Supervisor is the primary point of contact for admissions and referral coordination for GRAN Recovery Center and supports Access coordination to PACE Detox while ensuring key administrative and operational processes are completed accurately and efficiently.

This role is instrumental in supporting access to care, maintaining referral relationships, improving patient flow, and strengthening operational efficiency across the Residential SUD Continuum.

Duties and Responsibilities Access to Care & Admissions Coordination Serves as the primary point of contact for referrals to GRAN Recovery Center.

Screens individuals for admission and determines preliminary eligibility for services.

Coordinates admissions and transfers between levels of care, particularly PACE to GRAN transitions Collaborates closely with nursing, clinical, and leadership staff to facilitate timely admission decisions.

Maintains regular communication with referral sources, hospitals, courts, providers, and community partners.

Conducts follow-up with referral sources and prospective clients regarding admission status.

Facilitates warm handoffs between programs and levels of care.

Links individuals to appropriate services when they are not eligible for residential treatment.

Administrative Support Oversees administrative processes supporting both residential programs.

Provides direct supervision to the GRAN Care Coordinator, including onboarding, training, coaching, workflow oversight, performance management, and completion of annual performance evaluations.

Ensures the Care Coordinator is providing high-quality customer servic...