Systems Administration Manager- Unified Communications

The Manager, Systems Administration - Unified Communications is responsible for supporting, operating, and advancing enterprise Unified Communications (UC) services, with Microsoft Teams as the primary platform.

This role owns day-to-day service reliability and drives continuous improvements across collaboration and enterprise voice capabilities.

Recruiting for this role ends on 9/2/2026.

Work you'll do

This position is ideal for a hands-on technical leader who brings strong UC and telecom fundamentals, can take ownership of projects and in-flight work, and communicates effectively with technical and business stakeholders.

Success in this role comes from sound troubleshooting, disciplined execution, and the ability to learn quickly in a fast-paced, multi-vendor enterprise environment.

Responsibilities:


* Operate and support enterprise Unified Communications services with Microsoft Teams as the primary platform, including voice and collaboration capabilities.


* Own service health for UC, including incident response, troubleshooting, root cause analysis, and driving corrective/preventative actions.


* Lead UC initiatives such as new deployments, configuration changes, upgrades, migrations, integrations, and service improvements.


* Serve as an escalation point for complex issues impacting calling, telephony, conferencing, and real-time communications; coordinate cross-team troubleshooting as needed.


* Translate business requirements into practical, supportable technical designs; document decisions, risks, and operational impacts.


* Partner with Network, Security, Identity, End User Support, and other teams to ensure end-to-end reliability and a consistent user experience.


* Coordinate with external vendors and service providers for implementation support, incident escalation, change execution, and ongoing service delivery.


* Plan and manage work across multiple concurrent priorities; provide clear status, timelines, and dependency management.


* Maintain and improve operational documentation, support runbooks, standards, and knowledge articles; identify opportunities to reduce operational toil.

The successful candidate would possess these skills


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to mentor and provide clear guidance to others

The team

Deloitte Technology US (DT - US) helps power Deloitte's success, which serves many of the world's largest, most respected organizations.

We develop and deploy cutting-edge internal and go-to-market solu...