Director, Transportation & Shipping Operations

Job Title: Director, Transportation & Shipping Operations
Location: Burlington, NJ

About The Job

TileBar is an innovative industry leader transforming the tile, interiors and surfaces market in the United States.

As a rapidly growing company, we are redefining how homeowners and designers shop for projects.

With an ambitious vision to lead the multi-billion-dollar tile category, we are seeking a visionary, strategic, and hands-on creative leader to shape the future of our brand and join our dynamic team.

In this role, you will play a vital part in our growth trajectory.

The Senior Manager / Director of Transportation & Shipping Operations is responsible for leading all outbound transportation, shipping office, yard operations, and specialized delivery services across the distribution network.

This includes ownership of cost, service, execution, and customer experience across standard deliveries and high-touch segments such as showroom buildouts and retail deliveries.

This role drives alignment between internal teams (operations, customer service, sales), external partners (Redwood, carriers, specialized service providers), and system platforms to ensure scalable, consistent, and high-quality execution.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Other minor duties may be assigned.

Transportation Strategy & Execution

• Own end-to-end outbound transportation performance across LTL, TL, parcel, final mile, and specialized delivery services

• Ensure routing guide adherence and proper service-level selection, including standard vs.

inside delivery vs.

white-glove services

• Lead network optimization initiatives across NJ03, AZ02, and future nodes

• Integrate high-touch delivery requirements into standard operating models

Showroom Buildout & Retail Delivery Support (NEW)

• Own transportation strategy and execution for showroom buildouts, retail store openings, and customer-facing installations

• Coordinate complex, multi-shipment delivery plans requiring:

o Consolidation and sequencing of shipments

o Time-specific delivery windows

o Liftgate, inside delivery, and white-glove services

• Partner with Sales, Project Management, and Customer Service to align on:

o Delivery schedules and site readiness

o Special handling requirements and access constraints

• Ensure carriers and service providers are properly equipped to support:

o Urban / limited-access locations

o High-value or fragile materials

• Develop SOPs and playbooks for showroom and retail project execution

• Monitor and manage performance against key milestones and delivery timelines

• Lead escalation management for time-sensitive projects and customer commitments

Carrier Management & Performance

• Lead carrier strategy, selection, and performance management across all modes

• Own relationships with key partners including Redwood and specia...