Senior ServiceNow Technical Lead

Senior ServiceNow Technical Lead Remote Grant Leading Technology is seeking a Senior ServiceNow Technical Lead to provide technical leadership, architecture, system administration, development, integration, and sustainment support for ServiceNow and Nuvolo solutions in a federal environment.

This role serves as a senior technical resource for the FAA FRAMES platform and is responsible for maintaining platform stability while designing and implementing enhancements, integrations, and technical solutions that support evolving business requirements.

The position provides hands-on ServiceNow/Nuvolo administration while establishing technical standards, providing architectural guidance, mentoring development resources, and supporting knowledge transfer and continuity of the FRAMES environment.

This position is remote, and the standard hours are 8:00 a.m.

to 5:00 p.m.

EST.

Responsibilities: Lead the design, configuration, development, testing, deployment, administration, maintenance, and enhancement of ServiceNow and Nuvolo solutions supporting FAA FRAMES Serve as a senior technical resource for ServiceNow/Nuvolo architecture, application development, system administration, configuration, troubleshooting, and platform sustainment Design, develop, maintain, and troubleshoot integrations between ServiceNow/Nuvolo and upstream and downstream systems using approved integration technologies and interfaces Provide technical leadership to developers, administrators, analysts, and support personnel Review and approve technical designs, code, configurations, and deployment packages Establish development standards and enforce platform governance practices Lead technical estimation, architecture reviews, and solution planning activities Develop and review complex ServiceNow Flow Designer flows, workflows, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, APIs, scheduled processes, and other platform components Configure, administer, and enhance Nuvolo applications and workflows supporting FAA FRAMES business processesTranslate complex business, functional, and technical requirements into scalable, secure, maintainable, and supportable ServiceNow/Nuvolo solutions Provide solution architecture and technical design guidance and evaluate proposed solutions for alignment with ServiceNow/Nuvolo capabilities, platform standards, security requirements, and long-term maintainability Administer ServiceNow platform components including users, groups, roles, access controls, system properties, scheduled jobs, notifications, application configurations, certificates, integrations, and related system settings Monitor platform health and troubleshoot complex application, configuration, workflow, integration, data, security, and performance issues Lead root-cause analysis and remediation of significant production incidents, recurring defects, technical problems, and platform issues Design, develop, support, and troubleshoot integrations using REST APIs,...