Crew Member

Position: Crewmember Department: Tim Hortons Location: Akwesasne, NY Status: Part-Time | Non-Exempt Reports to: Tim Hortons Manager Company Overview Tarbell Management Group (TMG) is a proud Mohawk family-owned enterprise dedicated to its mission of empowering economic sovereignty for Tribal Nations and trusted partners.

TMG has grown from a small local business into a diversified organization serving Indian Country and beyond, with operations spanning petroleum wholesale and transportation, convenience and restaurant services, tobacco manufacturing, brand management and national distribution and shared services.

Our Core Values: TMG offers a competitive total rewards package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off, telemedicine access, optional Aflac coverage, and other employee benefits that support work-life balance and well-being.

JOB SUMMARY: In the role of a Tim Hortons crew member, your primary objective is to prioritize customer service.

Collaboration with your team is essential, and you should be available to work any shift any day.

You will be trained on a computer-based system to facilitate all product builds.

Your responsibilities will include maintaining cleanliness and stocking the front counter and drive-thru area, as well as processing customer orders and handling cash through an in-house POS system.

ESSENTIAL JOB FUNCTIONS Customer Service Demonstrates that customer service is his/her number one priority.

Makes a positive first impression: smiles, makes eye contact, maintains a positive tone of voice and says thank you.

Responds to customers in a friendly manner with an appropriate sense of urgency.

Suggest products, combos, or sizes appropriately.

Resolves customer concerns and complaints in a friendly manner.

Keeps the front counter/drive-thru area clean, stocked, and ready for rush periods.

Follows proper order-taking and cash procedures (using an in-house POS system) Policies & Procedures Follows all store policies and procedures (e.g.

cash handling procedures, hand washing, back door policy, break policy, injury & illness reporting policy) Reports all accidents, unsafe conditions, and security incidents to management.

Maintains a neat, clean, and professional appearance.

Follows all production policies and procedures consistently (glaze, pastries, etc.) Only operates equipment if properly trained and by applicable laws.

Arrives at the store at the scheduled time and prepares to work.

Follows all break/meal period rules, minimizes absences/tardiness, and follows all applicable call-in/call-off procedures.

Operations Always follow Tim Hortons standards and guidelines when preparing products for our customers.

Always record coffee times on the pots and discard expired coffee.

Prepares soups, sandwiches, bagels, and accompaniments as required, following the order monitor to ensure the accuracy of each order.

Minimizes food waste and ensures freshness by making smaller qua...