Commercial Analytics and Insights Lead

We're seeking an Analytics & Insights Lead to support complex customer and utility reporting needs while partnering with Product to design scalable, long-term solutions and shape the roadmap for our data and reporting productes.

This role plays a critical part in translating bespoke reporting requests into repeatable insights and helping retire manual workflows over time.

This is a highly visible, cross-functional role working across Analytics, Product, Customer Success, and external partners-including direct interaction with customers to clarify reporting needs, explain insights, and ensure alignment on data outputs.

Key Responsibilities


* Fulfill complex, short-term reporting requests for utilities and enterprise customers


* Triangulate data across internal systems (e.g., platform + BI tools)


* Identify patterns in ad hoc requests and document recurring needs as inputs to product requirements


* Partner with Product to:

o Define canonical metrics

o Validate data models

o Inform reporting roadmap decisions


* Create interim standardized templates where possible


* Improve documentation and data definitions used by internal teams


* Help reduce reliance on bespoke reporting over time


* Serve as a customer-facing analytics resource-responding to questions, clarifying requirements, and communicating insights in a clear, approachable way

This role is expected to evolve over time from fulfilling complex reporting requests to owning the product roadmap for standardized insights and reporting - including metric definitions and executive facing analysis - as reporting becomes productized.

For the right candide, this is a path toward product management for our data products.

What Success Looks Like


* Fewer "net-new" reporting requests each quarter


* Faster turnaround on remaining requests


* Clear documentation of metrics and definitions


* Seamless handoff of repeatable insights into productized reporting


* A clear, prioritized view of which reporting needs should be built into the product

Qualifications


* 2+ years in analytics, data science, or BI roles


* Strong BI experience (Domo preferred)


* Experience supporting enterprise customers or external stakeholders


* Comfortable working with ambiguity and imperfect data


* Strong communicator-can explain data tradeoffs clearly


* Demonstrated ability to handle customer-facing communication, including clarifying requests, gathering requirements, and translating technical data concepts for non-technical audiences


* Interest in growing toward product management - i.e.

translating recurring customer needs into product requirements - is a strong plus

Let us learn about you! Apply today.

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