Sr. Manager - Key accounts services sales

We are seeking a dynamic, customer-focused, and results-oriented Senior Manager - Key Accounts Service Sales to lead our Service Sales business across West Bengal.

The ideal candidate will be responsible for driving growth through strategic account management, installed-base monetization, modernization projects, digital services, recurring service contracts, and spare parts sales.

This role requires a strong consultative selling approach, deep understanding of MV/LV electrical distribution systems, and the ability to build long-term relationships with key industrial and infrastructure customers.

Key ResponsibilitiesBusiness Development & Sales Growth


* Develop and execute regional service sales strategies aligned with overall business objectives.


* Identify, prospect, and acquire new customers across industrial, commercial, utility, and infrastructure segments.


* Drive sales of:
+ Modernization & Retrofit Solutions
+ Digital Services & Condition Monitoring Solutions
+ Annual Maintenance Contracts (AMC)
+ Recurring Service Agreements
+ Spare Parts & Consumables
+ Field Services and Lifecycle Services


* Build and maintain a healthy sales pipeline to achieve revenue and profitability targets.

Key Account Management


* Develop strong relationships with strategic accounts and key decision-makers.


* Create account growth plans to maximize wallet share and customer retention.


* Identify cross-selling and upselling opportunities within the existing customer base.


* Act as a trusted advisor by understanding customer challenges and proposing value-driven service solutions.

Market Intelligence & Opportunity Identification


* Monitor upcoming projects, installed-base opportunities, and market trends.


* Analyze competitor activities, pricing strategies, and service offerings.


* Conduct customer presentations, technical discussions, and value-selling engagements.

Channel & Partner Management


* Develop and manage distributors, service partners, and channel relationships.


* Collaborate with ecosystem partners to expand market coverage and service penetration.

CRM & Sales Excellence


* Maintain accurate sales forecasts, opportunity tracking, and customer data in Salesforce CRM.


* Ensure timely reporting of sales activities, project updates, and market intelligence.


* Drive forecasting accuracy and pipeline hygiene.

Cross-Functional Collaboration


* Work closely with service operations, engineering, tendering, finance, and project execution teams.


* Support order execution, customer satisfaction, and timely payment collection.


* Ensure seamless customer experience from opportunity identification to project closure.

Qualifications & ExperienceEducational Qualification


* Bachelor's Degree in Electrical Engineering, Electronics Engineering, or related discipline.


* MBA in Marketing/Business Managem...