Commercial Customer Support

What will you do?


* Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools;


* Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer's support needs;


* Order Management: enter, change, manage requests related to orders in cooperation with country representatives;


* Provide support to the customers for commercial and logistic returns product;


* Provide support to the customers for solving the logistic and commercial complaints;


* Proactive information communication;


* Complete documentation and follow up on all commitments and customer details;


* Actively create/modify knowledge database;


* Collaborate with Marketing on new product launches


* Ongoing proactive research and learning about new products, technologies and applications;


* Participate in the interaction center's continuous improvement process;


* Liaise between customers, After-Sales and Marketing regarding Product Quality Returns.


* Acts as back-up for the colleagues who offer customer service support in the same language when they are not in the office and/or for the colleagues who offer support in a different foreign language in English when they are not available.

What qualifications will make you successful?


* Education: Associate's Degree requested, Bachelor's Degree preferred


* Fluent in English


* Previous experience in customer support or sales is desirable


* Working electrical knowledge an advantage


* Ability to multi task (logging queries while speaking with customers)


* PC skills (Microsoft, Windows, ERPs)


* Basic aptitude for learning technical concepts essential


* Excellent interpersonal, communications and time management skills


* Ability to work on own initiative, but also as part of a team


* Strong verbal and written communication skills are required


* Flexible and having the ability to learn quickly


* Previous CRM experience an advantage.

What's in it for you?


* Flexible work schedule and home-office options (hybrid)


* A wide range of benefits: Bookster, Flexible Benefits by Edenred, Meal tickets, discounts at several partners


* Medical & healthcare options: Private medical subscription; Life insurance


* Mental healthcare: Employee Assistance Program (24/7 online counseling)


* One day off to celebrate your birthday with your beloved ones


* Hands-on training and access to our technical labs


* Development Plan through Career path and coaching


* Schneider Career HUB - a platform where you can easily find your next challenge, an exciting project, coffee chats or a cool mentor
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