Lending Operations Specialist

Role Responsibilities The Lending Operations Specialist will be responsible for processing all partner and member requests for loan maintenance, research, corrections and questions on all consumer lending products.They will drive a consistent positive member experience by exhibiting the Texas Trust Service Standards and promoting our Service Framework of Secure, Trustworthy, Caring, and Effective at all times.

Will do so by building a relationship with teammates to uncover efficiency needs, workflow improvements and offer solutions that will strengthen the members bond with Texas Trust.

Perform due diligence at all times to protect the CU and mitigate risk.

Corresponds and communicates with and members via all channels regarding loan questions, maintenance, document requests and/or any information regarding current and historical loans Follow-up with D&M on End of Lease including collecting of residual check, account maintenance during the end of lease time period, ensuring ACH, Auto Transfers, and Vanco payments are canceled, ensuring the payoff is applied correctly; Process and Track Personal Property Taxes on leases; Process and Track Motor Vehicle violations from D&M Leasing; Provide excellent relationship service between D&M, Indirect Retail Dealerships, and Texas Trust.

This includes researching payoffs, member issues /questions, lease term end, payment history and any other services needed to assist; Monitor, Maintenance and Track all SCRA loans Research any lending credit reporting concerns including but not limit to disputes, errors, missing tradelines etcreport to Metro 2 Specialist and Lending Operations Manager Prepare loan documents requested by direct lending for loan funding for Line of Credit and Credit Card increases; Performing credit limit increases and expiration on LOC and credit card portfolio Research and correction of misapplied or missing payments for the full loan and credit card portfolio Member, branch, and Call Center inquiries related to payments, interest calculations, and posting logic Loan maintenance and servicing (payment frequency, due dates, recasts, ACH, fee refund processing, skip a payments processing) Credit card servicing research and corrections Weekly CPI premium posting, refunds, and GL reconciliation GAP adding, cancelling and maintenance on loans Credit life and disability insurance claims initiation, maintenance, cancelling through TruStage and SWBC Fraud loan unwinding, and reporting Employee loan maintenance Reconcile all lending GLs including research and corrections; Process Credit Life/Dis premiums with TruStage monthly including balancing and reconciliation of GL Monitor Loan Operational reports including: Lease Property Tax Log, Expiring Lease, Paid in Advance, Automatic Loan Payment Exceptions, Due Date Changes, Payment Frequency Changes, Loan Rate Changes, Payment Amount Changes, Booked Loan Report, Interest and Fee Payments, Closed End Loan Balance more than Original, Title Tracking and...