Program Manager - Outpatient Therapy

Tennessee Voices Inc.

is Tennessee's collaborative leader in mental health and family well-being.

Each year, we serve thousands of children, parents, and adults across all 95 counties with services that prevent crisis, heal trauma, and build long-term stability.

Our model works because it's whole-family, trauma-informed, and community-driven.

By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger.

Summary: This role provides clinical and administrative leadership for outpatient therapy services, ensuring compliance with agency standards, state and federal regulations, accreditation requirements, and ethical practices.

The position supervises and supports therapists, pre-licensed clinicians, and interns through coaching, performance management, clinical supervision, training, quality assurance, and professional development.

It also maintains a partial client caseload while overseeing documentation, billing, reporting, productivity, and service delivery to ensure high-quality, accessible care.

Essential Duties & Responsibilities: Consults with Sr.

Clinical Director of Outpatient Services to ensure clinical requirements for the agency are met and in keeping with the TNV mission, state and federal regulations, contractual guidelines, and the highest legal and ethical standards.

Provides day-to-day supervision, coaching, performance feedback, workflow monitoring, and corrective guidance to assigned outpatient therapy staff to ensure quality service delivery, timely documentation, appropriate caseload management, and alignment with TNV program expectations.

Supports the Sr.

Clinical Director of Outpatient Services by providing individual and group clinical supervision, consultation, and evaluation to designated TNV pre-licensed supervisees and graduate-level interns.

Evaluates designated, pre-licensed supervisees for clinical quality and competence in keeping with TN State regulations, the appropriate licensure code of ethics, and TNV policy; oversees supervisee clinical activity in coordination with TNV program managers and the other agency directors.

Provides licensure supervision, documentation review, consultation, and feedback for therapists working toward independent licensure in accordance with Tennessee licensing board requirements, TNV policy, ethical standards, and each supervisee's approved supervision plan.

Is knowledgeable of HIPAA Compliance Rules, proper documentation to satisfy payors, and accreditation requirements.

Has experience working within a system that bills third party payors.

Actively provides direct care to a partial caseload of TNV referred clients.

Assist the TNV billing department with managing failed claim and activity reports.

Reviews clinical assessments/interventions as needed, implementing, and overseeing identified improvements; provides licensed signatures as...