Travel & Expense (T&E) Supervisor, Shared Service

Job ID: 524035

CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America.

Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.

Job Summary

The T&E Supervisor is responsible for overseeing the day-to-day operations of the Travel & Expense program within the Shared Services Center.

This role provides leadership to the T&E function, ensuring effective administration of the Concur platform, strong compliance with Corporate Card policies, and high-quality service delivery to internal stakeholders.

The Supervisor partners with T&E leadership to drive process standardization, enhance controls, and lead continuous improvement initiatives.

This role serves as a subject matter expert, manages escalations, and ensures successful implementation of program enhancements while delivering efficient and customer-focused experience.

Key Responsibilities



* Supervise an expanding team and guide team members through the establishment of well-defined performance criteria, promoting accountability in alignment with organizational objectives


* Oversee day-to-day T&E operations to ensure prompt and accurate expense processing as well as effective issue resolution.


* Monitor compliance with established T&E controls in addition to key operational management controls.


* Recommend actionable training strategies to Management, based on problem frequency, audit results, and customer inquiries; also provide constructive feedback on policy and procedure enhancements to improve efficiency and overall compliance with expense management platforms.


* Analyze trends, root causes, and audit findings to recommend actionable improvements


* Support and lead system or process implementations impacting the T&E program.


* Prepare necessary reports and analyses for management, conduct confidential investigations, and uphold adherence to company Travel and Expense policies.


* Assist external audit processes and maintain proficiency in SAP functions such as chart of accounts, profit center, and cost center structures.


* Stay informed of industry best practices and current developments in corporate card administration, shared services, and related technological advancements.

Qualifications



* Bachelor's degree in Accounting, Finance, or related field preferred


* 5+ years of experience in Travel & Expense, Corporate Card, or AP Shared Services environment


* 2+ years of experience in leadership or supervisory role


* Project management experience preferred


* Strong knowledge of SAP Concur administration and configuration


* Demonstrated experience with process improvement and control frameworks


* Strong analytical, problem-solving, and decision-making skills


* Excellent communication and stakeholder management capabiliti...