I2C DS Collection & Dispute Mgmt Analyst ( English and French)

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Job Function:
Finance

Job Sub Function:
AP/AR

Job Category:
Professional

All Job Posting Locations:
Markham, Ontario, Canada

Job Description:

DePuy Synthes is recruiting for a I2C DS Collection & Dispute Mgmt Analyst, located in Toronto, Canada.

Key Responsibilities: 

Collections & Accounts Receivable Management 


* Manage customer collections and open receivables through proactive follow‑ups, customer engagement, negotiation, and dispute resolution techniques 



* Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO) 



* Monitor collection performance and KPIs against Service Level Agreements (SLAs) 



* Perform AR forecasting, trend analysis, and root cause analysis on payment behavior 



* Manage Sales Order Releasing activities within defined authority limits 

  

Dispute Management 


* Own end-to-end dispute management for assigned key accounts, from investigation and root cause analysis to resolution and financial adjustments.  



* Serve as a Senior Dispute Analyst Subject Matter Expert (SME) for complex, high‑value, or high‑risk disputes.  



* Manage non-disputed credit transactions and revenue reconciliation activities.  



* Provide guidance and escalation support for complex customer and internal issues to expedite resolution.  



* Participate in or support customer negotiations to resolve disputes and improve payment outcomes. 



* Identify and execute process improvement opportunities, utilize technology tools, and support audit readiness and audit requests. 

  

Collaboration & Stakeholder Engagement 


* Partner closely with Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams. 



* Act as a trusted advisor to internal stakeholders on collection, dispute, and revenue‑related matters. 



* Support management with ad‑hoc analysis, reporting, and special projects as required. 

  

Qualifications: 

Education: 


* A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting, finance...