I2C DS Collection & Dispute Mgmt Team Lead

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Job Function:
Finance

Job Sub Function:
AP/AR

Job Category:
People Leader

All Job Posting Locations:
Bogotá, Distrito Capital, Colombia

Job Description:

Job title : I2C DS Collection & Dispute Mgmt Team Lead

ITC Collections & Dispute Management Sr Team Lead - is accountable for overall performance, strategic direction, and continuous improvement of the Invoice‑to‑Cash (I2C) Collections and Dispute Management function across assigned businesses, MRCs, and markets.

This role provides leadership to Team Members, drives strong business partner collaboration, ensures operational excellence, and enables scalable, standardized, and cost‑effective service delivery.

The Senior Team Lead is responsible for people leadership, resource management, process optimization, and value creation, while ensuring delivery of cash flow, dispute resolution, and control objectives in alignment with enterprise standards.

Key Responsibilities:


* Build and maintain strong, collaborative relationships with business partners, ensuring effective engagement that drives measurable value creation and supports business objectives.


* Lead, coach, and develop a team of collections specialists to meet individual and team performance targets such as Days Sales Outstanding and Past Due %


* Lead the identification and execution of continuous process improvement opportunities, including innovative solutions and system enhancements that enable efficient, scalable, and cost‑effective operations.


* Drive simplification, standardization, quality improvement, and cost minimization across processes, ensuring consistent and sustainable service delivery.


* Provide day‑to‑day leadership and coaching to team members through regular feedback, performance evaluations, and targeted development plans.


* Create and assign developmental and stretch opportunities to strengthen capability, engagement, and readiness for future roles.


* Effectively manage resource utilization and capacity, including identifying changes to long‑term resourcing needs to ensure teams are operating efficiently and aligned with demand.


* Support operational st...