I2C DS Collection & Dispute Analyst

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Job Function:
Finance

Job Sub Function:
AP/AR

Job Category:
Professional

All Job Posting Locations:
Bogotá, Distrito Capital, Colombia

Job Description:

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes.

The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans.

In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

DePuy Synthes is recruiting for a I2C DPS Collection & Dispute Management Analyst, located in Bogota, Colombia.

ITC Collections & Dispute Management Analyst - is responsible for end ‑ to ‑ end ownership of customer collections and dispute management activities within the Invoice ‑ to ‑ Cash (I2C) process, supporting Johnson & Johnson Global Services Finance.

This role supports high ‑ risk , high ‑ value customer portfolios and ensures timely cash collection, accurate dispute resolution, and compliance with internal controls and service level commitments.

Key Responsibilities:

Collections & Accounts Receivable Management



* Manage customer collections and open receivables through proactive follow ‑ ups , customer engagement, negotiation, and dispute resolution techniques



* Drive desired customer payment behavior to maximize cash flow and improve Days Sales Outstanding (DSO)



* Monitor collection performance and KPIs against Service Level Agreements (SLAs)



* Perform AR forecasting, trend analysis, and root cause analysis on payment behavior



* Manage Sales Order Releasing activities within define...