Director, Global Business Systems & Processes, Global Customer Solutions, MedTech Supply Chain

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

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Job Function:
Supply Chain Deliver

Job Sub Function:
Deliver Excellence

Job Category:
Professional

All Job Posting Locations:
Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson MedTech - Supply Chain is recruiting for a Director, Global Business Systems & Processes, located in the United States.

About MedTech

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your work will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech

Overview:

We're hiring a systems-and-processes leader who will own the end-to-end business systems strategy for Customer Solutions globally - from CRM, case management and EDI/API to automation and GenAI.

You'll define the architecture and roadmap, lead large-scale implementations, and ensure systems and processes deliver a seamless customer experience for MedTech.

This is a hands-on delivery role that blends technical judgment, commercial partnership and people leadership.

In addition, this role serves as the global process owner for Customer Solutions, defining and governing end-to-end process standards, taxonomy, and ways of working to ensure consistency, scalability, and compliance across regions.

Key responsibilities:


* Own and govern end-to-end Customer Solutions processes globally - define process taxonomy, standards, and design principles to ensure harmonization across regions and platforms.


* Define and own the target architecture and aligned end-to-end process models, ensuring systems and processes are designed as an integrated, scalable operating model.


* Define multi-year roadmap for Global Business Systems; translate business priorities into a clear delivery plan.


* Lead vendor selection, contract governance and integration strategy for core platforms; partner with Procurement and Legal on commercial terms that support scale and flexibility.


* Operate release and change governance aligned with global process governance frameworks, ensuring process changes are standardized, documented, and deployed con...