Analyst, Customer Service Operations

At Johnson & Johnson,we believe health is everything.

Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com .

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.

We provide an inclusive work environment where each person is considered as an individual.

At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:
Customer Management

Job Sub Function:
Customer Service Operations

Job Category:
Professional

All Job Posting Locations:
Bogotá, Distrito Capital, Colombia, São José dos Campos, São Paulo, Brazil

Job Description:

Job Overview

In this role, the Analyst, Customer Service Operations supports DePuy Synthes' Supply Chain organization by ensuring timely , accurate , and compliant order ‑ to ‑ delivery execution for customers across OUS markets.

This position plays a key role in delivering a high ‑ quality customer experience while supporting inventory visibility, order accuracy, and continuous process improvement.

The role offers broad exposure to supply chain operations and cross ‑ functional collaboration, contributing directly to patient care and business performance.

Key Responsibilities

• Support end ‑ to ‑ end customer service operations, including order entry, order validation, delivery coordination, and issue resolution
• Monitor order status and inventory availability to ensure on ‑ time , in ‑ full delivery to customers
• Serve as a point of contact for internal stakeholders and customers regarding order status, returns, and service inquiries
• Identify and resolve order discrepancies, delivery issues, and system errors in alignment with established procedures
• Maintain accurate customer and order data within enterprise systems (e.g., ERP or order management tools)
• Support continuous improvement initiatives by analyzing service metrics, trends, and root causes of service issues
• Collaborate with Supply Chain, Logistics, Finance, and Commercial teams to support operational alignment
• Ensure compliance with company policies, quality standards, and applicable regulatory requirements

Qualifications

Education:
• Bachelor's degree required , preferably in Business Administration, Supply Chain, Logistics, Operations, or a related field

Experience and Skills:

Required:
• 0-2 years of professional experience in customer service, supply chain, logistics, or operations support roles
• Basic understanding of order ‑ to ‑ cash or supply chain processes
• Strong attention ...