Parts Warehouse - Service Support Representative

Why Join Altec?

Altec is an industry leader, whose primary products include Aerial Devices, Digger Derricks, Chippers, Cranes, and Specialty Equipment -- Made in America.

This critical position in the Altec Service Group is responsible for providing excellent customer support and satisfaction within the Service Support area of Parts.

Responds to customer inquiries and resolves customer issues.

Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.

This position is located in Ft.

Wayne, IN.

Major Responsibilities:


* Provide administrative and operational support including the cycle counting program, EHS onsite functions, and coordination through the centralized Warehouse Support Team


* Provide guidance to the Material Handlers when leadership is not on site


* Internal & External Customer Service support through Helpdesk Support including order inquiries, shipping discrepancies management, inventory management, packing slips filing, and motor freight invoicing.


* Increase Regional support on shipping discrepancies, order inquiries, and inventory management through our cycle count program.


* Material Transaction support including Picker Backorders, Obsolete Inventory, and Expected Receipt Management


* Freight Claim Management Support


* Support Warehouse with strategic inventory location planning and maintenance.


* Work closely with Warehouse, Sales, Supply, Purchasing, Service, and other cross-functional teams to identify and implement opportunities for improvement.


* Hands-on Warehouse support for projects including labeling, location maintenance, picking order management, regional on-site support as needed.


* Participate in RCI events as needed.


* Conducts parts order entry, form entry as directed per established standards.


* Research parts accurately and consistently per established standards.


* Reconciles requests for parts order follow up and escalates as required.


* Conducts required parts research through applicable Parts Pages, Bills of Materials, Installed Base and related locations per established standards under the direction of Supervision.


* Acts as Customer Champion by providing dedicated support and order status reports directly to key customer contacts and account managers.


* Attends and/or conducts peer to peer training as appropriate.


* Builds a relationship with customers based on respect and service, with professionalism and using proper etiquette.


* Practices follow-up with customers on all research or responses to expedite requests.


* All other duties as assigned.

Education, Experience, and Skills Required:


* Bachelor's Degree preferred, and


* One year of experience in an industry-related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in ...