Program Manager - ATL Outpatient Clinic, Bilingual - (Outpatient Services) - Norcross, GA

View Point Health Job Title: Program Manager ATL Outpatient Clinic, Bilingual Job Code: HCP053/Social Worker, Licensed Spv Shift: Full-Time (40 hours per week on average) Job Hours: 8:00 AM to 5:00 PM - Monday through Friday with occasional evening and weekend hours.

Base Location: Onsite - Norcross, GA / (Alianza Terapeutica Latina) - ATL Outpatient Clinic Division/Department/Program: Outpatient Services Full-time X Part-time PRN Exempt X Nonexempt The Program Manager ATL Outpatient Clinic, Bilingual manages all aspects of services provided at the Outpatient Center and reports directly to the Center Director.

The Center provides clinic-based services for children and adults with mental illness and/or substance use disorders.

Services include comprehensive biopsychosocial assessments, treatment and safety planning, individual and group therapies, crisis intervention, and psychiatric and nursing services.

In addition to supervisory duties the Program Managers may carry a small caseload and provide direct services as needed to ensure adequate staffing and access to care.

Duties and Responsibilities Organizes, directs, and coordinates the delivery of clinical services at the outpatient center to ensure services are adequate, appropriate, and accessible for person(s) served, and in line with DBHDD and CCBHC standards.

Provides direct supervision of outpatient clinical staff and paraprofessionals.

Demonstrates support and leadership in problem solving and addressing programmatic issues, including staff coverage, PTO/leave, progressive disciplinary issues, etc.

Assists in the development of program protocols and regularly assesses team compliance with DBHDD, CCBHC and CARF accreditation standards, as well as agency policy and procedures.

Ensures staff understand Open Access, Just in Time scheduling, Hospital Discharge process, documentation and KPI standards and expectations; provides monitoring and guidance for improvements to ensure established targets are met.

Manages Failed Claims/Failed Activities to ensure errors are fixed and staff have knowledge to prevent errors, leading to maximum reimbursement for services provided.

Works with Director to prepare and submit budget requests based on program needs.

Serves as the center liaison with internal and external programs, facilities client transfers in/out of the outpatient program to ensure continuity of care is maintained, and the appropriate level of care is being provided, in accordance with DBHDD service guidelines.

Promotes continuous improvement of clinical and administrative processes to include implementation of strategies to improve access to care/scheduling practices, quality services, efficiency, and effectiveness of clinical care (e.g., use of outcome tools- PHQ9, GAD 7, ACE).

Assists Center Director in addressing client related issues (including but not limited to client feedback/comments and complaints).

Maintains working relationships with other service providers in the agency and co...