Director of Social Services

Be the person who makes a difference, one resident at a time.

Are you a people person with a big heart, a calm presence, and a knack for turning challenges into solutions? Do you thrive on meaningful conversations, creative problem-solving, and helping people feel heard, supported, and valued?

We're looking for a Director of Social Services who brings compassion, organization, persistence, and a little bit of sunshine to the lives of our residents and their families.

In this role, you'll be more than a resource—you'll be an advocate, listener, problem-solver, planner, and trusted partner for residents, families, and our interdisciplinary team.
🌟 What You'll Do


* Build meaningful relationships with residents and families while helping establish goals and a path forward.


* Help residents achieve their highest practicable level of self-care, independence, and well-being.


* Provide medically related social services that support each resident's physical, mental, and psychosocial well-being.


* Listen, assess, and identify social, emotional, psychological, and family needs.


* Develop and maintain care plans addressing social services needs.


* Provide compassionate emotional support during difficult times, including health challenges, changes in ability, loss, grief, and end-of-life situations.


* Help residents and families navigate healthcare decisions with confidence and understanding.


* Connect residents with community, social service, health, and welfare resources.


* Assist with personal shopping needs and help track resident belongings.


* Coordinate responses when belongings are missing, lost, or stolen.


* Help residents obtain appropriate prosthetics, assistive devices, and other needed resources.


* Schedule outpatient appointments and coordinate on-site services such as optometry, podiatry, dentistry, and psychiatric services.


* Participate in discharge planning by coordinating with agencies, equipment providers, referral sources, residents, families, and the interdisciplinary team.


* Maintain strong partnerships with facility departments and community agencies.


* Accurately document residents' social service status and related interventions.


* Provide in-service training to staff when requested.


* Counsel and support residents and family members through challenging situations.


* Bring persistence, professionalism, confidentiality, objectivity, and proactive problem-solving to the role every day.

🧠 What Makes You Great at This Job?

You're someone who can listen with empathy and act with purpose.

You're comfortable:


* Staying calm under pressure


* Handling sensitive information with confidentiality


* Staying organized while juggling multiple priorities


* Planning, documenting, and reporting effectively


* Communicating clearly with residents, families, staff, and outside agencies


* Building trust and maintaining po...