LTS Business Coordinator

The LTS (Lifetime Services) Business Coordinator is a supporting role within the LTS Spare Parts & Warranty team with responsibilities such as interacting directly with existing customers, processing information for back-office needs, and assisting in continuous improvement initiatives for the customer service organization.

This position is a great way to be a part of the constantly growing automated warehouse solutions industry and has the potential to gain future responsibilities within our sales department for managing customers, driving business, and providing exceptional customer support.

DUTIES AND RESPONSIBILITIES Prepare and process spare part quotes, booking orders (spare parts, service requests, onsite needs, etc), invoicing, and key documents for LTS department.

Administers activities related to customer requests and maintains a relationship with the customer by providing personal and timely service.

Coordinates with the other LTS colleagues and Parts & Warranty Manager on customer issues related to spare parts and warranty claims.

Performs item sourcing and vendor relationship management for 3rd party spare parts.

Participates in the implementation-to-customer-support handover process and documents activities related to the realization of projects.

Works with local and international team members to create, manage, and track spare part packages for customer projects.

Participates in external customer meetings, either onsite or virtually, to introduce LTS spare parts and warranty after projects go live.

Performs additional duties as required.