Operational Resiliency Business Management, Executive Director

Ready to help build something from the ground up? This is a rare opportunity to shape and scale a newly created function at the center of how a global organization stays resilient, manages risk, and enables the future through technology.

As a Operational Resiliency Business Management within Global Finance, you will sit at the intersection of strategy, execution, and senior leadership - turning complex priorities into real outcomes.

If you thrive in ambiguity, love bringing structure to fast-moving work, and want visibility with senior leaders, this role is built for you.

Come do the most important work of your career with us.

Job Responsibilities


* Serve as senior business manager and strategic advisor to the function's leader, helping shape strategy, operating model, governance structure, and the senior management agenda


* Own the function's strategic book of work, translating priorities into clear delivery plans, milestones, dependencies, success measures, and executive-level reporting


* Lead financial and resource management, including budgeting, forecasting, headcount governance, investment planning, expense discipline, and resource prioritization


* Drive execution discipline across priority initiatives, ensuring delivery against scope, timeline, budget, and measurable business outcomes


* Establish and manage the operating cadence, including leadership meetings, governance forums, quarterly planning, business reviews, action tracking, and escalation processes


* Provide senior-level transparency on delivery health, including progress, adoption, benefits realization, financial performance, and decisions required


* Develop executive-ready communications and decision materials, including strategy documents, business reviews, governance packs, decision papers, and audit-support materials


* Support organizational effectiveness, including operating model design, capacity planning, location strategy, workforce planning, and change management


* Define and track performance measures that demonstrate progress, value delivery, execution discipline, and sustainable outcomes


* Lead strategic analyses and special projects for senior management, regulatory, audit, or control-related forums


* Represent the function in senior forums, ensuring clear messaging, informed escalation, and alignment across stakeholders

Required Qualifications, Capabilities and Skills


* Bachelor's degree file-name


* 10+ years of experience managing large-scale transformation initiatives


* Proven ability to lead complex cross-functional initiatives and to engage, influence, and build relationships with senior executives, business leaders, and key stakeholders


* Strong verbal and written communication skills, including the ability to simplify complex topics for senior audiences and drive decision making


* Strong analytical, problem-solving, and project management skills, with experience tracking perf...