Customer Service

The customer services representative position is responsible for processing orders for merchandise received by mail, telephone, fax or e-mail or personally from customers or company employees.

Assist in ensuring that the company receives payment for goods and services offered to clients.

Ensure the accuracy of the company's financial documents for payment, auditing and tax purposes.

DUTIES AND RESPONSIBILITIES: 1.

Edits orders received for price and nomenclature.

2.

Informs customers of unit prices, shipping date, anticipated delays and any additional information needed by the customer.

3.

Advises customers if the order is close to the current dollar discount and inquires if they would like to take advantage of the discount by adding on to the order.

4.

Writes or types order forms, or enters data into computer, to determine total cost for customer.

5.

Prints shipment documents and forwards to the customer service manager for review.

6.

Records or files copy of orders received.

7.

Follows up on orders to ensure delivery by specified dates.

8.

Computes price, discount, sales representative's commission and shipping charges as required.

9.

Prepares invoices and shipping documents such as export papers and commercial invoices.

10.

Checks shipping orders to ensure they are accurate with regard to quantity shipped.

This is done by comparing shipping documents with computer-generated reports.

11.

Specifies if special labeling is required for shipment and in some instances supplies to the shipping department.

12.

Receives and checks customer complaints.

13.

Confers with production, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.

14.

Compiles statistics and prepares various reports for management.

15.

Answers questions from customers or individuals on how a product operates or directs them to the person able to assist them.

16.

Ensures that quotes are processed through the quoting process in a timely manner.

17.

Types quotes and maintains files for all quotes that are processed.

18.

Maintains customer name and address database.

19.

Transmits new pricing, with the correct multiplier, to all customers.

20.

Creates no-charge shippers for customer replacements.

About our company: Our Kitchen in Harleysville, Pennsylvania is an FDA & USDA inspected refrigerated food manufacturing plant with a HACCP program of quality assurance.

We begin processing fresh ingredients in the evening, start production using those fresh ingredients early in the morning, everything is packed up and out the door by the afternoon, and then the whole process starts over again.

Dedicated production workers run our plant, not automated machines, and the result is a "homemade" quality that differentiates our product from the competition.

To maintain this quality and the integrity of the ingredients, our products are hand-packed.'