Banquet Captain

Position Summary

The Banquet Captain coordinates and oversees the Banquet staff.

This person safely and efficiently provides excellent customer service with a smile! We want our guests to feel good about their experience so that they will tell others and become a loyal customer.

This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example.

He/she must be able to exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service.

Additionally, he/she must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.

Key Responsibilities


* Work the functions as well as supervise them


* Attend BEO meetings and pre-con meetings


* Enforce hotel's cash handling policies and procedures


* Assist Banquet Manager in monitoring and maintaining inventory of supplies to prevent shortages (order linens and other items based on BEOs and anticipated needs; track inventory, store and code invoices)


* Inspect rooms to ensure they are set appropriately for function


* Meet & Greet clients and guests


* Track & input gratuity


* Fill out post function reports


* Help in maintaining equipment and cleanliness standards


* Be familiar with standard AV Equipment (in house and outside vendor equipment)



* Follow all safety and alcohol service regulations

Qualifications


* Previous banquet, restaurant, or hospitality leadership experience preferred


* Strong customer service skills and a team-oriented mindset


* Professional appearance and positive attitude


* Ability to stand for extended periods and lift up to 50 lbs


* Flexible availability, including evenings, weekends, and holidays