Customer Service Representative

JOB DESCRIPTION

As a Customer Service Representative on the NC team, you will serve as a first point of contact for our agents, delivering accurate and efficient support across all personal lines insurance transactions in a dynamic, high-volume contact center environment.

Key Responsibilities Include:


* Phone quoting, issuance of new business, endorsements, and renewal policies of personal lines insurance coverage


* Provide superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment


* Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner


* Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller


* Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)


* Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries


* Maintain established levels of productivity, service, and quality standards within a fast-paced call center


* Works collaboratively with team members, and business partners to provide a quality experience for our agents


* Responsible for cross selling coverage to round out accounts


* Ability to work 40 hours a week on scheduled shift between the hour 8am-5pm EST; work overtime as needed


* Complete additional tasks and other projects/duties as assigned

QUALIFICATIONS



* Strong decision-making velocity in a fast-paced, high-volume phone contact center environment


* Outstanding, effective, and service focused communication skills, both verbal and written


* Proficient in computer skills, multi-application navigation and multi-tasking


* Experience in a high-volume contact center with a strong focus on superior service is a plus!


* Demonstrate professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners


* Track record of success in managing competing demands, and problem solving while on the phone with customers


* Property and Casualty insurance experience a plus


* Chubb's ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service


* Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!

The pay range for the role is $34,000 to $57,000.

The specific offer will depend on an applicant's skills and other factors.

This role may also be eligible to participate in a discretionary annual incentive program.

Chubb offers a comprehensive benefits package, more details on which...