Technology- Lead Application Specialist - Westlake

The Technology Application Specialist is responsible for supporting and optimizing business-critical technology applications at Deloitte University.

This role serves as both a technical expert, ensuring applications are aligned with organizational goals and user requirements.

Operating with autonomy, the specialist consults with business leaders, partners with IT teams, and delivers high-quality application solutions that drive operational efficiency and user satisfaction.

This is an in-office role which works 100% onsite (five days a week) at our Westlake, TX Deloitte location.

Work you'll do

Responsibilities:


* Serve as the primary expert and point of contact for business-critical technology applications.


* Oversee application management, ensuring alignment with business goals and user requirements.


* Deliver technical support, troubleshooting, and optimization to maximize application performance and reliability.


* Collaborate cross-functionally to assess needs, implement solutions, and ensure user satisfaction.


* Lead initiatives for application enhancements, upgrades, and lifecycle management.


* Maintain strong documentation, process controls, and adherence to best practices and compliance standards.


* Translate complex technical concepts into accessible guidance for stakeholders and end-users.

Application Management and Support


* Oversee daily operations, maintenance, and lifecycle management of core enterprise applications.


* Troubleshoot, analyze, and resolve system and user issues, ensuring minimal disruption and prompt resolution.


* Perform root cause analysis and implement preventive measures for recurring issues.

Requirements Gathering & Configuration


* Collaborate with stakeholders to elicit and refine application requirements.


* Translate business needs into functional configurations and customizations, balancing usability, security, and performance.


* Validate and approve system changes, upgrades, and integrations.

Stakeholder Partnership


* Serve as the primary point of contact for users and business leaders regarding application capabilities and enhancements.


* Provide training and guidance to end-users and colleagues, translating technical details into accessible information.


* Ensure stakeholder needs are met through effective communication, SLA adherence, and continuous improvement.

Technical Leadership


* Lead key application initiatives, including implementations, migrations, or process improvements.


* Conduct technical research and provide recommendations for new tools and features.


* Mentor team members on application best practices, troubleshooting, and efficient process flows.

Project & Resource Management


* Coordinate and prioritize multiple tasks or projects, managing workload to meet changing deadlines and business demands.


* Guide cross-functional teams as needed during application upgrades or incident res...