Manager, Transportation Operations

Primary Responsibility :

Manage the region transportation operations business unit including but not limited to dispatch operations, customer service, route guide compliance, day-to-day financial reviews/approvals, and overall day-to-day transportation operations.

What You'll Do :

• Manage the day-to-day dispatch functions and overall carrier route guide compliance.

• Work closely with warehouse operations to manage daily operating plan and plan for future shipment activity.

• Assist in the development of carrier capacity plan and measure compliance of carrier commitments to plan • Organize dispatchers and customer service associates to effectively manage day-to-day operations in a proactive manner.

• Work with warehouse operations to develop formalized business rules, daily shipping matrixes, and carrier service reviews.

• Ensure consolidation loads are optimized to meet service levels and maximize profitability.

• Supervise daily transportation operations and lead the driver and associate teams.

• Oversee dedicated fleet management, including asset procurement, leasing, contracts, and maintenance.

• Manage profit and loss (P&L), evaluate lane/modal profitability, and develop asset budgets.

• Coordinate carrier capacity planning to successfully meet peak and off-peak demand.

• Resolve complex delivery, billing, and customer service issues with warehouses and carriers.

• Implement standard operating procedures, shipping matrixes, and corrective action plans.

What Experience and Education You Need :

• High school diploma/ BS degree preferred plus 3 years traffic/transportation experience or equivalent combination of experience and training.

• Proven supervisory skills.

• Knowledge of federal, state and local transportation laws.

• Strong computer skills including experience with AS/400 and Microsoft Office suite as well as familiar with WMS and RF.

What Could Set You Apart:

• Experience in the Food industry or Cold Storage industry • Expert knowledge of DOT laws, HOS regulations, and ELD platforms.

• Proven ability to analyze financial data, manage budgets, and evaluate profitability.

• Strong motivator and collaborator who leads by example to drive customer service excellence.

• Excellent organizational, negotiation, time-management, and multi-tasking skills in fast-paced settings.

• Superior written, verbal, presentation, and relationship-building skills.

• Highly proficient in Microsoft Office and specialized transportation/dispatch tools.

Physical Requirements :

• Requires the ability to sit for long periods of time, with frequent interruptions • Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending • Requires manual dexterity with normal hand and finger movements for typical office work • Talking, hearing, and seeing are important elements of completing assigned tasks • May require travel by automobile and airplane up for busines...