Fiber Installation Technician

About All Points Broadband All Points Broadband is a fast-growing fiber-to-the-home (FTTH) provider dedicated to bridging the digital divide and bringing high-speed internet access to underserved communities throughout Virginia and beyond.

Headquartered in Richmond, VA, we are committed to building and operating state-of-the-art fiber networks that empower residents, businesses, and communities with the connectivity they need to thrive in today's digital world.

As a dynamic and rapidly growing FTTH provider, All Points Broadband fosters a collaborative and entrepreneurial culture where teamwork and innovation are highly valued.

We operate as one cohesive team, working together to drive rapid growth and achieve ambitious goals.

We empower our employees to take ownership, contribute their unique talents, and make a real difference in connecting communities.

If you're looking for a fast-paced environment where you can learn, grow, and contribute, All Points Broadband is the place for you.

The Opportunity: The Fiber Installation Technician will be responsible for installing, testing and repairing equipment at the Head-End, Central Office as well as customer homes.

They will work collaboratively with team members and provide exemplary customer service and enjoy working in a fast-paced environment.

Key Responsibilities: Installs/repairs fiber fed internet and voice services at residential customer homes.Install and maintain wiring in the Head-End, Central Office, cross connections in the loop environment, and at the customer premises.Tests functionality and isolates problems using various test equipment and troubleshooting skills in accordance with company provided training.Explains products and services to customers, works to resolve customer understanding of products and services, and maintains a working knowledge of the latest technologies and Company offerings.

Uses customer contact opportunities to up-sell products and services tailored to the customers needs.Uses various hand tools and power equipment to install and make repairs to fiber outside plant systems, premise wiring, and premise equipment.Interfaces with customers in the resolution of customer installation and repair issuesInterfaces with call center technicians and leadership to resolve customer installation and repair problems.Physical ability to work aloft while climbing poles, extension ladders, and step ladders after company provided training, with proper equipment (safety belt, safety strap, hard hat, and other equipment as needed).

Able to lift and carry loads up to 75lbs including ladder.

Physical ability to work in all-weather environments along with working in attics, crawlspaces, and other cramped areas while working from a kneeling or standing position for extended periods.Responsible for the installation and repair of inside wiring and jacks, including CAT5 and pre-connectorized fiber jumpers.Responsible for installation and repair of wired and wireless networking using p...