Team Leader Air Export

Job Position: Team Leader Air Export

Reports To: Airfreight Manager YUL

Location: YUL

 

DHL Global Forwarding (DGF) is a leader in managing the flow of goods and information across global supply chains, utilizing air, ocean, and ground transportation, customs brokerage services, and dedicated warehousing and distribution centers.

As part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries, we are committed to excellence and growth.

 

Overall job purpose:



* Manages and drives performance of a team of Airfreight Export Specialists


* Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements


* Ensures airfreight export shipments are processed in a timely and efficient manner and according to regulations and internal procedures


* Acts as subject matter expert for AFR Operations questions


* Interacts with other departments such as Product, Finance and Global Service Centers, if required

 

Qualifications:



* Extensive knowledge of AFR Export Operations, strong background in Aerospace preferred


* Fit for people management role (communication, motivation and interpersonal skills)


* Demonstrates strong communication capabilities


* Easily capable of making well informed decisions


* Knowledge of Cargowise software considered a strong asset


* Experience in operational handling of temperature controlled cargo considered an asset


* Experience in operational handling of dangerous good considered an asset


* Good understanding of financial reports (e.g.

P&L)


* Experience with IATA CASS platform, CERS, Secure Air Chain of Custody

 

Main tasks & key responsibilities:



* Organizes and plans day-to-day work of Export Operations Specialists


* Supervises Transactional Operations (pick ups, consolidations & bookings, airline transfers)


* Ensures handling of required Export documents according to regulations and internal procedures


* Follows up on important export shipments, identifies incidents and ensures resolution of incidents


* Supports Customer Service in the incident and exception management resolution


* Creates, builds and maintains excellent relationships with key suppliers


* Continuously monitors supplier performance and develops improvement plan when required


* Identifies training needs and opportunities to develop a highly skilled functional department


* Creates, builds and maintains relationships with other internal functions (e.g.

Capacity Management, ACC, Sales, Customer Service) and acts as subject matter expert for ad hoc


* Ensures that proper implementation of customer has been conducted before Operations is starting regular business service


* Manage operations within area of responsibility


* Evaluate Air Export personnel on a yearly basis


* Ensure adherence to operational KPIs, identify areas for i...