Sr Account Executive

Maintains and grows market share by providing excellent customer service and account management to large Broadspire client.

Manages assigned accounts by analyzing, directing and coordinating the service needs these clients, including those related to claim handling, loss data, and cost containment, and assists with billing and collections.

Negotiates and facilities the successful renewal of account services contracts, assuring team collaboration in accordance with customer needs and expectations.

Increases market share by selling additional service to existing clients.

Provides strategic account leadership to larger programs with high visibility and growth potential.


* Bachelor's degree or an equivalent combination of education and experience


* Ten or more years of progressive TPA, Insurance Carrier, or Brokerage experience in claims management, loss control, or underwriting, or the equivalent in related work experience, demonstrating the ability to handle accounts profitably.


* Three or more years of account management experience.


* High level of business acumen including understanding of business accounting and economics.


* Strong leadership/relationship/team building skills


* Strong claim product and service knowledge


* Excellent team player fostering collaboration with other business areas


* Excellent communication skills (written, verbal and listening) and presentation skills


* Strong negotiating and sales closing skills.


* Good time management skills and excellent attention to detail.


* Strong sales and client orientation skills.


* Strong knowledge of Broadspire products and services, general insurance principles, terminology and customs.


* Good computer and systems skills


* Strong analytical and problem solving ability.


* Well versed in benchmarking and its interpretation


* Strong understanding of the insurance/TPA industry and market place


* Insurance/Technical designations such as CPCU, ARM, AIC etc.


* Must complete continuing education requirements as outlined by Crawford Educational Services

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* Leads cross functional Accounts Service team and drives account service plans.


* Works directly with Sales Team assisting with proposal preparation and presentation and takes the lead in working with various Broadspire departments after receiving the order to ensure a smooth transition.


* Handles all aspects of new client set up coordinating activities with the client, broker, carrier, and Broadspire departments to ensure appropriate delivery of service.


* Able to lead sales engagements on marketed renewals and select prospective client meetings or presentations.


* Maintains high level of contact with clients to identify and resolve customer problems.


* Provides ongoing orientation of client personnel in Broadspire methodology, systems and procedures.


* Updates Client Service Instructions to ensure accuracy, com...