Creative Technologist- Agentic

Shape the future of user experience with strategic design initiatives that blend business needs and user insights using the latest technologies.

As a Creative Technologist within the Design and Customer Experience (DCE) team, you will play a pivotal role in shaping the user experience across our products and services .

Leveraging your deep knowledge of design and software development, you will help d rive significant business impact through your capabilities and contributions, and apply deep technical expertise and problem-solving methodologies to tackle a diverse array of challenges that span multiple technologies and applications.

Job responsibilities



* Drives decisions that influence the product design, application functionality, and technical operations and processes



* Develop and execute customer experience strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas



* Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end -to-end initiatives within a specific domain.



* Regularly provides technical guidance and direction to support the business and its technical teams, contractors, and vendors



* Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions



* Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels


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Required qualifications, capabilities, and skills



* Formal training or certification on software engineering concepts and 5+ years applied experience



* Hands-on practical experience delivering system design, application development, testing, and operational stability



* Advanced in one or more programming language(s)



* Advanced knowledge of software applications and technical processes with considerable in-depth knowledge in one or more technical disciplines (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)



* Ability to tackle design and functionality problems independently with little to no oversight



* Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes



* Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into solutions



* Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making


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Preferred qualifications, capabilities, and skills



* Excellent communication and presentation skills, includ...