Medication Refill Clerk

Job Title: Medication Refill Clerk Department: Pharmacy Reports To: Director of Pharmacy Salary Level: $23.09/hr.

- DOE FLSA Status: Nonexempt Approved By: Director of Pharmacy Approved Date: November 2022 GOALS FOR POSITION: Meet Joint Commission and Board of Pharmacy Standards.

Provide prompt and courteous patient service.

Support the Pharmacy in delivering medications to patients.

SUMMARY: Performs clerical and support functions assisting the Director of Pharmacy, Pharmacists, Pharmacy Technicians, and prescribing personnel in documenting and dispensing medication.

Functions include record keeping, reception, telephone communications, and clerical duties relating to administration of the Pharmacy.

FUNCTIONS & RESPONSIBILITIES: 1.

Screens phone calls and takes messages.

Must have exceptional telephone etiquette in interacting with multiple patients in representing K'ima:w Medical Center.

2.

Greets and assists patients.

3.

Inputs and retrieves information from computer to include billing information, prescription refills and patient information.

4.

Inputs physician(s) orders; and new and refill prescriptions.

5.

Call/fax physicians for prescription refill authorization.

6.

Reviews insurance status of patients and patient pharmacy history.

7.

Operates computer terminal to input and retrieve data.

8.

Performs delivery and receipt of messages between Pharmacy and providers.

9.

Completes billing forms and bills third party companies.

10.

Suggests the least costly alternative medication to K'ima:w physicians.

11.

Assist with patient care activities as needed.

12.

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BASIC REQUIRED ABILITY: PUBLIC RELATIONS/ADVANCED INTERPERSONAL SKILLS: Addresses clients by name; smiles when talking to clients, physicians, peers, and families; answers the telephone courteously and promptly; identifies self and department when answering the telephone using pleasant voice tone/verbiage; possesses excellent listening skills; interacts with clients and peers.

JOINT COMMISSION RESPONSIBILITIES: Responsible for helping to prepare, achieve, and maintain accreditation by The Joint Commission.

By serving on the various performance improvement subcommittees individual employees are directly involved in the generation or modification of policies & procedures that enable KMC to provide continuously improving healthcare.

COOPERATION: Must be a self-starter; seeks solutions; accepts constructive criticism; willing to adjust to changes; capable of working with team with flexibility to support goals and objectives of Medical and related departments.

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