Service Planner & Coordinator

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all-our colleagues, customers, partners, and the communities and societies we serve.

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Which is where you come in.

Working at Schneider Electric means working toward a cleaner, better world.

You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

The Service Planning and Order Management Specialist is responsible for managing the end-to-end service order process, coordinating service planning activities, and ensuring accurate contract and order management.

The role works closely with Sales, Logistic, Warehouse, Finance, Supply Chain, and Customers to ensure timely order fulfillment, contract activation, and operational excellence while maintaining a high level of customer satisfaction.

What will you do?

Service Order Management


* Process and manage service orders from order receipt through completion.


* Review customer purchase orders and ensure accuracy of order information and supporting documentation.


* Create, update, and maintain service orders within ERP and service management systems.


* Monitor order status and proactively resolve issues impacting fulfillment.


* Ensure compliance with company policies, contractual requirements, and operational procedures.

Service Planning and Coordination


* Coordinate service schedules and resource allocation to support customer requirements.


* Liaise with field service engineers, project teams, and service managers to ensure timely service delivery.


* Monitor service demand and support capacity planning activities.


* Assist in prioritizing service requests based on business requirements and service level agreements (SLAs).

Contract and Entitlement Management


* Verify service contracts, warranties, maintenance agreements, and customer entitlements.


* Support contract activation, renewal, and amendment processes.


* Ensure contracts are accurately maintained within internal systems.


* Validate service coverage and entitlement prior to order processing.

Customer and Stakeholder Support


* Serve as a key contact for service order and planning inquiries.


* Communicate order status, delivery schedules, and service updates to stakeholders.


* Collaborate with Sales, Finance, Logistics, and Service Delivery teams to resolve operational issues.


* Support customer escalations and drive timely resolution.

Reporting and Data Management


* Maintain accurate records and documentation within company systems.


* Generate operati...