Registration and Scheduler

Western Michigan University Homer Stryker M.D.

School of Medicine is searching for a Registration/Scheduler.

Responsible for answering and directing incoming calls; scheduling and/or rescheduling clinic appointments; registering and pre-registering patients into the computer system; verifies insurance coverage To share this posting, please use this link WMed has opportunities forRegistration/Scheduler I Healthcare setting and Customer service preferred.

$15.90 $18.55/hour dependent upon years of equivalent and relevant experience.

Registration/Scheduler II must have 1-2 years health care, customer service and call center.

$17.45 $20.35/hour dependent upon years of experience.

Registration/Scheduler III musthave health care, customer service, call center and, insurance verification and billing experience.

$19.65 - $22.90/hr dependent upon years of experience.

BENEFITS: Wellness reimbursement.Continuing education and tuition reimbursement.Employer-funded retirement plan.Two medical plan options: PPO and High Deductible Health Plan (HDHP) with employer HSA contribution.Flexible work solutions based on position and department.Up to four weeks of PTO accrual beginning in year one.Paid holidays.Paid volunteer time.Paid preferred holiday.No nights, no weekends.

DUTIES AND RESPONSIBILITIES: Verifying insurance in the EMR and/or appropriate websites and correcting any errors with coverage.Ability to create and print Good Faith Estimates for Self pay and non-participating insurances.Backing up the CST to print MCIRs for next day patients.Willingness to work at all locations if needed to maintain staffing levels.Pre-registration for upcoming appointments by calling patients to collect all correct information.Manages all assigned work-ques and in-basket requests.

Answers and directs department phone calls.Schedules and reschedules clinic appointments.Enters patient demographic and insurance information into the EMR system.Verifies eligibility of managed care patients and collects copays.Ensures appropriate paperwork is provided to patients at check-in based on provider requirements.Sorts and distributes department mail.Provides information to patients regarding billing processes and procedures.Entry of patient concerns, refill requests, and routes to appropriate clinic in-basket.Manages patient portal requests.Monitors office supplies and reorders items as needed.Availability to work occasional overtime on weekends or evenings to complete time sensitive projects.Acquires knowledge for new technology and policy/procedure revisions.All other duties as assigned.