Technology Support Specialist

Ellingson is hiring for a Technology Support Specialist to join their growing team.

Ellingson is a stable, family values-based company that specializes in underground solutions throughout Southern Minnesota and the entire United States.

Our benefits include: • Paid Time Off• Health, Dental, and Vision Insurance• 401(k) match The Technology Support Specialist is responsible for installing and supporting system software and equipment used by company employees, provisioning user accounts and required software licenses, and providing technical support services to end users.

Required Qualifications · Prior information technology or systems administration experience.

· Proficiency in remote administration and troubleshooting of desktop PCs.

Mobile devices · Experience with Office365 administration.

· 2-year technical degree or currently enrolled in a technology program.

Preferred Qualifications · 4-year technical degree.

· Construction experience is preferred.

Knowledge, Skills, & Abilities · Employees are expected to be able to read and comprehend simple instructions, short correspondence, and memos.

· The sense of understanding to carry out instructions furnished in written, oral, or diagram form.

· Ability to deal with problems involving several concrete variables in standardized situations.

· Understand user requests and resolve issues while providing exceptional customer service.

· Demonstrate proactive approaches to problem resolution, strong troubleshooting, and problem-solving skills while managing multiple priorities in order to meet deadlines and achieve goals.

· Knowledge of computer systems and hardware.

Knowledge of infrastructure such as routers, switches, etc.

· Knowledge of principles for providing strong customer and personal service.

This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Work Details · Location: On-Site · While performing the duties of this job, the employee regularly works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.

The noise level in the work environment is typical of that of an office.

Employees may encounter frequent interruptions throughout the workday.

· While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms, bend or lift up to 40 pounds, and talk or hear.

The employee is frequently required to stand and walk.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

· Very limited travel.

· Schedule expectations: M-F, 8am - 5pm · Reporting structure: Senior Technology Support Specialist Values & Inclusion Statement We are committed to creating an environment where team members feel respected, supported, and empowered to do their best work.

We value diverse per...