Regional Liaison for Worcester

The in-person face to face Regional Liaison is primarily responsible for working as liaison in the Worcester, MA office assisting Consumers and Personal Care Attendants (PCA) with inquiries and problem resolution.

This role will extend to providing general in-person support to visitors for questions and documentation related to the overall Fiscal Intermediary (FI) program.

The regional liaison will also be trained and capable of providing training and support for the Tempus EVV solution.

Finally, the Regional Liaison will coordinate with the Consumer Advisory Board coordinator to address concerns and review opportunities within that region.

Assure ongoing compliance with Tempus quality and FI contract requirements.



* Full-time position, 35 hours a week


* In person role every day


* Monday - Friday, 8:30 am to 4:30pm


* 2 day required orientation is held in Stoughton, MA office

Essential Functions


* Act as a liaison between Consumers/Participants and/or PCAs/DCWs and Tempus


* Respond to Consumer/ Participant and/or PCA/DCW inquiries and complaints


* Provide in-person assistance, either scheduled or ad-hoc, related to FI documentation or program related questions


* Help resolve inaccuracies or discrepancies related to reporting of activity time


* Work with applicable parties to determine PA/WA status and if new PA/WA needs to be requested


* Work with applicable parties to address and resolve PCA/DCW payment issues


* Respond to issues that have been escalated by Consumers/Surrogates/Administrative Proxies/Waiver
Participants and/or PCAs/DCWs.


* Receive visitors and determine their needs and direct them to the appropriate person


* Maintain visitor and ID badge register.

Issue ID badges where appropriate


* Deal with inquiries and provide accurate information


* Perform administrative work, including supporting other departments, as needed and as time allows.


* Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).

Job Requirements

Competencies


* Fluency in Spanish or other languages a plus


* Experience with Excel and Spreadsheets


* Professional, friendly & understanding personality


* Punctuality and dependability


* Ability to work efficiently as a team player as well as individually with minimal direction


* Self-motivation


* Ability to consistently maintain and build positive working relationships


* Excellent organizational skills


* Ability to multi-task and meet deadlines


* Familiarity with office machines, equipment and software


* Ability to respect and maintain confidentiality


* Attention to accuracy and detail


* Strong interpersonal and analytical skills

Required Education


* High School Diploma

Preferred Experience


* Proficiency in Microsoft Office software

Work Environment

This job operates in a profe...