Supervisor for Billing Management

The Supervisor for Billing Management is responsible for supervising all activities and personnel associated with performing tasks and work processes assigned to the group.  Actively participate as a member of the department management team and the larger organization in support of business objectives. 

Essential Functions


* Staff
+ Train and develop team through challenging assignments
+ Cross-train and increase skills within team
+ Supervise daily activities to ensure group and individual productivity
+ Create yearly performance reviews with informal quarterly feedback


* Operations
+ Manage staff and workload to complete work in timely and accurate manner
+ Develop, measure, and report meaningful key metrics
+ Establish group targets and strategy for achieving targets
+ Identify, design, and implement process improvements
+ Use technology to reduce manual effort and resulting rework
+ Support other department functions as necessary


* Communication
+ Coordinate with other functions across departments to streamline workflows/handoffs
+ Lead department meetings
+ Liaise with other departments as necessary
+ Serve as point of escalation for external contacts
+ Encourage and provide bi-directional communications


* Other
+ Support overall mission and objectives of Tempus Unlimited
+ Must report all suspected incidents of consumer sexual abuse, physical abuse and neglect to Assistant FI Director and to the Disabled Person Protection Commission (D.P.P.C.).

 

Competencies


* Professional, friendly and understanding


* Attentive to details


* Able to work efficiently as a team player


* Self-motivated


* Competent with Microsoft Excel and Access


* Willing to learn new information daily


* Punctual and dependable

Requirements


* Working knowledge of billing & PCA program


* Ability to supervise and direct staff


* Excellent organizational skills


* Attention to accuracy and detail


* Strong interpersonal skills – telephone skills


* Excellent oral and written communication


* Good computer and analytical skills


* Innovative thinking


* Ability to maintain confidentiality

 

Preferred Experience


* Supervisory experience preferred.


* Billing experience preferred


* Bachelor’s Degree preferred

Work Environment


* This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands


* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


* While performing the duties of this job, the employee is regularly required to talk and/or hear...