IT End-User Experience Field Technician

Job ID: 526456

CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America.

Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.

Position Overview

The IT End User Experience Field Technician (IT EUx FT) is responsible for enhancing the satisfaction of the end user by providing hands-on and remote technical support, ensuring a seamless and productive technology experience.

This role focuses on troubleshooting, maintaining, and improving user-facing technology in both office and field environments.

The technician collaborates closely with the IT EUx Manager & IT EUx Client Technology Specialist other IT teams to resolve issues, implement process improvements, and support technology initiatives that enhance user satisfaction and productivity.

Key Responsibilities (Essential Duties and Functions)


* Deliver desk side and remote technical support for hardware, software, and network issues.


* Troubleshoot and resolve end user technology problems efficiently and professionally.


* Maintain and administer computer systems, mobile devices, and related environments.


* Assist with deployment, configuration, and refresh of user-facing technology assets.


* Support technology initiatives and projects as directed by the IT End User Experience Manager.


* Communicate effectively with users, peers, and management to provide updates and solutions.


* Document solutions, create training guides, and contribute to the knowledge base.


* Assist with asset inventory management and technology lifecycle processes.


* Ensure compliance with IT policies, procedures, and departmental standards.


* Participate in continuous improvement efforts to enhance the end user experience.


* Travel to business sites for support, training, or project delivery as needed.


* Other duties as assigned.

Qualifications

Education/Experience


* Associate's degree in Information Technology or equivalent experience.


* 2+ years of experience in IT support or a similar field technician role.


* Experience supporting Windows operating systems, Office 365, mobile devices, VPNs, and networking


* A+, ITIL Foundation, and recent MCP certifications preferred.

Skills and Competencies


* Strong analytical and problem-solving skills.


* Proficient in desktop, network, and application configuration, troubleshooting, and installation.


* Eager to learn new technologies and maintain industry standards.


* Ability to identify customer needs, gather information, and resolve problems.


* Effective working individually, in teams, and with virtual teams.


* Good organizational skills and ability to prioritize tasks.


* Highly motivated and able to work with minimal supervision.


* Ability to present technical information i...