Operations Training Specialist

Summary The Operations Training Specialist is responsible for developing, delivering, and improving hands-on training for core warehouse operations.

This role helps new and existing employees understand the work, perform it correctly, and become productive more quickly in areas such as picking, packing, scanning, labeling, quality control, rework, and basic system use.

This is a floor-based operations training role, not an HR onboarding, supervisory, or disciplinary position.

The Specialist works closely with the Warehouse Manager, supervisors, leads, and experienced team members to support consistent work methods, employee readiness, and practical training materials that employees can understand and use.

The purpose of this role is to reduce early turnover, improve new hire productivity, reduce the time supervisors spend on basic skills training, and strengthen overall operational consistency through better training development.

Reporting Structure The Operations Training Specialist reports to the Warehouse Manager at an operations tactical level.

Internal Qualification Requirement Before working independently in the role, the Specialist will complete a structured internal qualification process.

This includes spending significant time learning the core warehouse roles they will train and support, working directly with supervisors, leads, and experienced team members.

The Specialist must demonstrate that they can understand, perform, and explain the work before being released to train others independently.

This qualification process is expected to take approximately 34 months, depending on operational needs and demonstrated competency.

Key Responsibilities Deliver structured, hands-on training for new hires and employees being cross-trained in core warehouse functions.Train employees on core operational skills, including picking, packing, scanning, labeling, quality control, rework, and basic system use.Help employees understand how their work impacts other departments and the overall operation.Create and use clear training blocks that include instruction, practice, observation, correction, and readiness checks.Observe employees during initial live work and provide real-time correction when needed.Complete readiness evaluations before employees are released to supervisors for role-specific nuance, exceptions, and daily performance management.Follow up with supervisors and new employees after handoff to identify training gaps or areas needing clarification.Simplify, create, and maintain practical job aids, checklists, SOPs, and training materials.Identify recurring training-related errors and provide group retraining when needed.Support onboarding, cross-training, peak ramp-up, and temporary or agency workforce training as needed.Partner with supervisors and leads to understand department expectations, common errors, and training needs.Escalate process, workflow, or system issues when training alone cannot resolve the issue.Document training pr...