Program Manager- Product & Transformation

Do you have a passion for developing and executing strategic vision? Are you an expert collaborator that thrives on your ability to get the job done? If so, join our dynamic team-this role is for you.

As a Program Manager in the Product & Transformation team, you will own the day-to-day activities related to project management, analysis, executive storytelling, and delivery of transformation initiatives for the Client Onboarding and Service (COS) organization.

This highly visible role requires direct partnership with project stakeholders and senior leadership, including translating complex topics into clear PowerPoint narratives, operating effectively in the gray, and driving alignment across matrixed teams.

You will be proactive, detail and results-oriented, and bring strong judgment, leadership presence, and communication skills to accelerate outcomes across the organization.

Job Responsibilities


* Own day-to-day analysis, project management, and delivery of COS strategic transformation initiatives across business, product, technology, and operations partners


* Convert strategic priorities into high-impact programs, including problem scoping, opportunity identification, solution design, delivery planning, and measurable business outcomes


* Develop executive-ready PowerPoint materials with clear storylines, meaningful content, and impactful visuals to communicate strategic vision, delivery milestones, risks, tradeoffs, and change management priorities


* Lead strategic discussions, pressure-test ideas, and bring creativity in both thought and paper; this is not an execution-only role


* Engage product and technology development teams for all domains using agile methodology for client journeys and persona planning


* Drive change, consensus and alignment on the target state vision and roadmap, including preparing impact assessments, change management plans and communications


* Operate effectively in 'in the grey' or evolving environments by bringing structure, sound judgment, and practical recommendations to issues without clear precedent


* Apply understanding of innovation in financial services and emerging technologies (e.g.

machine learning, Blockchain, robotics process automation) to reimagine the future of the Commercial and Investment Bank


* Develop strong trusted advisor relationships with key client stakeholders

Required Qualifications, capabilities and skills


* Educated with a Bachelor of Science or Arts degree and seasoned, typically demonstrated by 7+ years of relatable business experience (transformation, program management, strategy, consulting, or operations)


* Comfortable in a fast-paced, dynamic, matrixed environment, with the ability to operate "in the grey"


* Able to clearly communicate and influence, leading leaders to a common goal


* Outstanding in relationship management, interpersonal skills, and communication, with the tenacity to resolve issues and conflic...