At Your Service Agent (AYS)

About Us

San Ramon Marriott awaits you to join us on the journey to exceptional guest service! Tucked away in the urban oasis of San Ramon, surrounded by mountains and Redwood Trees, the hotel is within walking distance to shopping, Fortune 500 companies, and top-notch dining experiences.

It is the perfect location for work and play.

Be part of a group of people who are passionate about the Hospitality Industry.

When you join the HEI Team, you also get the benefit of the "HEI Loves" Culture where we make the time to celebrate our associates by offering the most competitive compensation, benefits and PTO programs.

Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts and much more!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Compensation
Salary Range: $23.00 - $24.50 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.

Essential Duties and Responsibilities

• Consistently offer professional, friendly, and engaging service.

• Process all external and internal calls, text messages, or emails by redirectly calls or assisting the caller.

• Take ownership of the callers request and ensure follow up according to the hotel's standards and taking messages if necessary.

• Transcribe complete messages and repeat information to verify accuracy.

Input and retrieve messages from the computer as requested.

Read and verbally recite exact messages for guests.

• Receive wake-up call information and ensure timely delivery.

• Communicate to guests and patrons using phone calls, email, signage and letters under the guest doors, in a courteous and clear manner.

• Act as dispatcher for security, guest services and property operations associates.

• Provide timely information via paging system and assigned mobile phones to associates in response to emergencies and guest requests such as plumbing problems, etc.

• Briefly answer basic inquiries, time, extension numbers, outlet hours, etc.

• Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures.

• Initiate emergency response as necessary and legibly document pertinent details.

• Remain calm ...