Service Representative Cooling

Join our team as a Generalist Service Representative and become the technical expert our customers rely on.

You'll deliver hands-on installation, maintenance, and repair services that keep critical systems running safely and efficiently while building lasting customer relationships.

What will you do?

This position is accountable for installing, inspecting, maintaining, troubleshooting and repairing customer equipment.

Services Representative will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site.

Work on competitive equipment may also be part of the role.

Experimented Services Representative will share and provide technical instruction and guidance to new and less experienced Services Representative.

He will perform warranty and recall work.

Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc.

Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues.

Services Representative must be available to: respond to emergency calls and for intervention, maintain service equipment, tools and documentation, and identify sales opportunities.

Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment ...)


* Execute installation and commissioning of customer systems following standard operating procedures


* Perform preventive, reactive, and corrective maintenance to ensure optimal system performance and reliability


* Troubleshoot and resolve technical issues onsite, maintaining safety and quality standards throughout


* Identify customer needs and recommend Schneider Electric solutions that drive service growth



* Comply with Safety and cyber security policies, practices and procedures


* Perform Startup/Commissioning on Schneider Electric product & possible competition equipment.


* Perform Preventive, scheduled and unscheduled Maintenance on equipment


* Analyze and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answer


* Analyze and explain reports results to customers and management


* Certification & accreditation could be required vs Business and Country regulations.


* Proactive participation to team collective initiatives & management meetings to achieve departmental and company goals (SIM1)


* Understand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc..)


* Support planners, coordinators, project manager to get good customer site condition understanding


* Escalate quality or technical issue detected on field


* Understand Ecostruxure offer and provide technical explanation to customers


* Use all digital tools designed for SE Services Representative


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