Shop Service Technician

JOB PRIMARY RESPONSIBLITIES Ascertaining service problems and services by listening to customers description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.Performing proficient repairs on construction and agriculture equipment (skid steers, mowers, tractors, etc.).Performing PDI and PM inspections and repairs on equipment for the Sales and Service teams.Occasionally running breakdowns for customers as needed.Working with team members and customers in the resolution of disputes and opportunities.Protect organizations reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Promoting long-term customer satisfaction.Professional development through attendance at seminars, training courses, etc.Involvement in open houses, info-seminars, trade shows and other customer related programs.Work closely with other departments within the organization to resolve customer problems.Pickup / Deliver Customer equipment for service or sales.

GENERAL JOB DUTIES OF ALL CORNERSTONE EMPLOYEES: Assists team members with any necessary and essential task to ensure a fully functional organization.Provide excellent customer service, with a highly positive and friendly approach.Carry out all company Core Values and be available and ready to assist with any other appropriate job task.Other duties as assigned.