Bilingual Credit & Collections Analyst - Canada

Piedmont Plastics is the leading independent and privately held distributor of performance plastics in North America.

Our products are used in industrial markets such as OEM's, food processing, aerospace, semiconductor/electronic, oil and gas, transportation, marine, POP and sign and graphics.

Since first opening our doors in 1968 with just one location and five employees, Piedmont has grown to over 50 locations across the U.S., Canada, and Mexico, employing over 650 individuals.

At Piedmont Plastics, we are a family, and believe our people are the foundation of our success.

Our company culture is engrained in every facet of our business, and we are devoted to maintaining an enjoyable, open, and supportive atmosphere across the organization.

We care about and respect one another by demonstrating integrity in everything that we do and take pride in giving our employees the ability to thrive in a growth-oriented environment.

Our diverse workforce brings passion to the mission of Piedmont Plastics every day – to be best-in-class in the distribution of performance plastics.

Our materials can be found in every industry market segment, and we are concentrated on satisfying our customers with expert product knowledge and a solutions-focused mentality.

Join a team that works together in a collaborative and winning environment to continuously exceed customers’ expectations. After all, Piedmont Plastics is “where solutions take shape!”.

We are currently looking for a Bilingual Credit & Collections Analyst to join our team in Canada.

Working with the Credit Manager and the Credit team, the Credit & Collections Analyst will be responsible for managing our credit risk, collection activities, and overall accounts receivable program.

This position requires the ability to communicate professionally, both verbally and in writing, in English and French.

This is a hybrid role, requiring four days per week in the office and one day per week working remotely.

The successful candidate may be based out of either our Scarborough, ON or Montréal, QC location.

In this position, you will be required to:


* Review files to select delinquent accounts for collection efforts.


* Makes collection calls on assigned accounts and process necessary correspondence with internal teams and external customers.


* Sets credit limits on customer accounts.


* Evaluate customer records and recommend that accounts be closed, credit limit reduced or extended, or collection initiated, based on customer payment history, financial information, and purchasing activity.


* Confer with representatives of credit associations and other businesses to exchange information concerning credit ratings and forwarding addresses.


* Interview customers by telephone to investigate complaints, verify accuracy of charges, or correct errors in accounts.


* Create and maintain databases documenting collection activities for all accounts.


* Prepare reports outlini...