Manager, Enterprise Sales Engineering

Job Description:

At Sparklight and Cable One, we keep our customers and associates connected to what matters most.

For our associates, that means a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remotely if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, and UT.

What You Will Do to Contribute to the Company's Success Team Leadership and Development


* Lead, coach, and develop a team of SMB Sales Engineers.


* Establish clear expectations, performance objectives, and individual development plans.


* Conduct regular coaching sessions, performance reviews, and technical skill assessments.


* Manage team workload, sales-support coverage, and priorities across Field Sales, Call Center, and Business Customer Care.


* Create a collaborative, accountable, and customer-focused team culture.


* Recruit and onboard Sales Engineering associates as staffing needs evolve.


* Remain actively involved in customer opportunities, technical presentations, and escalated sales-support requests.

Enterprise Sales and Customer Support


* Oversee technical sales support for enterprise, commercial, multi-location, and other complex customer opportunities.


* Establish clear Sales Engineering engagement standards, workflows, and service-level expectations.


* Ensure timely and accurate support for technical discovery, solution architecture, proposal development, product demonstrations, RFP responses, and customer presentations.


* Lead or participate in executive-level and technical discussions with customers, technology leaders, consultants, and strategic partners.


* Help Sales teams uncover business and technical requirements involving connectivity, network architecture, security, cloud adoption, unified communications, business continuity, scalability, and operational risk.


* Ensure proposed solutions are technically accurate, operationally supportable, financially responsible, and aligned with customer requirements.


* Provide leadership on complex or escalated opportunities involving multiple locations, advanced routing, network redundancy, managed services, and customized solution designs.


* Promote consultative selling that connects Sparklight's technical capabilities with measurable customer outcomes.


* Support Sales throughout the customer lifecycle, from initial discovery and solution design through implementation planning and handoff.


* Identify expansion and upsell opportunities within existing customer environments.

Sales Enablement and Organizational Readiness


* Develop and deliver technical training for Enterprise Sales associates and other customer-facing teams.


* Create discovery guides, reference ...