Sales Engineer II

Job Description:

At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

What You Will Do to Contribute to the Company's Success


* Provide technical sales support to Field Sales, Call Center, and Business Customer Care teams.


* Lead customer discovery calls to understand business needs, technical requirements, current challenges, and growth plans.


* Recommend right-sized solutions for small and medium-sized businesses.


* Provide technical consultation to business owners, operators, and sales associates throughout the sales process.


* Conduct live and remote product presentations and demonstrations.


* Translate technical features into clear customer benefits and practical business outcomes.


* Create accurate technical configurations and solution recommendations for proposals and sales quotes.


* Develop customer use cases that demonstrate how Sparklight products solve common business challenges.


* Train sales and customer care associates on product functionality, positioning, discovery, and new offerings.


* Create sales enablement materials, technical guides, and other resources that improve product knowledge and sales confidence.


* Partner with Sales, Product, Customer Care, Operations, and Project Management to support successful customer experiences.


* Identify additional sales opportunities based on customer requirements, operational needs, and solution gaps.


* Monitor recurring product or customer issues and escalate significant concerns to the appropriate teams.


* Stay current on Sparklight products, industry trends, and technologies relevant to small and medium-sized businesses.

Qualifications


* Three or more years of experience in a technical sales, telecommunications, networking, information technology, or customer-facing technical support role.


* Expertise in business connectivity and telephony, Wi-Fi technology and design techniques, and implementation.


* Working knowledge of business networking concepts, managed services, cybersecurity, SD-WAN, IP addressing, and fixed or mobile 5G/LTE connectivity


* Experience supporting or consulting with small and medium-sized businesses is preferred.


* Bachelor's or associate degree in Engineering, Computer Science, Information Technology, Business, or a related field-or equivalent professional experience.


* Ability to earn relevant industry certifications such as CompTIA Network+, Cisco CCNA, Meraki certifications, or similar credentials.


* Proficiency with Microsoft 365, including Excel, Visio, PowerPoint, and Teams.


* Ability to create technical documentation, basic solution diagrams, training ma...