Manager, SMB Sales Engineering

Job Description:

At Sparklight and Cable One, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success

Team Leadership and Development


* Lead, coach, and develop a team of SMB Sales Engineers.


* Establish clear expectations, performance objectives, and individual development plans.


* Conduct regular coaching sessions, performance reviews, and technical skill assessments.


* Manage team workload, sales-support coverage, and priorities across Field Sales, Call Center, and Business Customer Care.


* Create a collaborative, accountable, and customer-focused team culture.


* Recruit and onboard Sales Engineering associates as staffing needs evolve.


* Remain actively involved in customer opportunities, technical presentations, and escalated sales-support requests.

Sales and Customer Support


* Oversee technical sales support for Field Sales, Call Center, and Business Customer Care teams.


* Establish clear engagement guidelines defining when and how Sales Engineering should support customer opportunities.


* Ensure timely and effective support for customer discovery, solution design, technical consultation, and product demonstrations.


* Lead or participate in discovery calls and presentations with business owners and operators.


* Help sales associates uncover needs involving connectivity, network performance, cybersecurity, communications, business continuity, and future growth.


* Ensure proposed solutions are technically accurate, operationally supportable, and appropriately sized for SMB customers.


* Support complex or escalated SMB opportunities requiring additional technical expertise.


* Promote consultative selling that connects Sparklight products with clear customer outcomes.

Sales Enablement and Channel Readiness


* Develop and deliver technical training for Field Sales, Call Center, and Business Customer Care associates.


* Create discovery guides, customer use cases, product-positioning materials, presentations, demonstrations, and other sales-enablement resources.


* Develop repeatable solutions for common SMB customer segments, including retail, professional services, restaurants, healthcare practices, hospitality, and multi-location businesses.


* Translate technical capabilities into clear business benefits that improve sales confidence and customer understanding.


* Partner with Sales leadership to identify knowledge gaps and prioritize training initiatives.
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