Fixed Operations Manager

Position Summary

The Fixed Operations Manager is responsible for leading a profitable and efficient Service & Parts department by overseeing, customer service, sales and profit objectives, production, purchasing, inventory control, pricing, merchandising, and employee relationships.

This role requires strong leadership, business acumen, and the ability to foster collaboration across all departments supporting world class customer satisfaction.

Essential Duties and Responsibilities

Department Leadership


* Set goals and objectives for the service & parts department and drive performance to achieve them.


* Provide leadership, training, coaching, and performance management for all department staff.


* Conduct regular team meetings to review performance, address challenges, and identify process improvements.


* Foster teamwork and collaboration across departments to maximize efficiency and customer service.



* Monitors and controls the performance of the department using BI tools and resources.



* Maintains reporting systems required by general management and the factory.

Operations Management


* Develop, document, and enforce standard operating procedures (SOPs) for all service & parts activities.


* Oversee daily operations including: Nuss safety policies and compliance, efficient and profitable service department metrics & goals, counter sales, wholesale programs, shipping, and receiving.


* Monitor and analyze departmental performance reports in BI and others such as DOE, DOC, and sales productivity, making adjustments as needed.


* Ensure compliance with all federal, state, and local regulations affecting service and parts operations.

Inventory & Purchasing


* Forecast demand and establish inventory levels to balance availability and turnover.


* Manage purchasing procedures, stock orders, and vendor relationships to maintain accurate and timely supply.


* Monitor and adjust inventory to minimize obsolescence and maximize profitability.


* Review and approve purchases, ensuring proper accounting before payment.


* Assure service department efficiencies via parts support.

Customer Service & Sales


* Ensure exceptional customer service standards by developing and monitoring customer service guidelines.


* Handle customer inquiries and complaints promptly consistent with company policies.


* Support the Service Department by ensuring timely turnaround of required parts for jobs.


* Develop and administer an aggressive wholesale parts program to expand profitability.

Supervisory Responsibilities


* Directly supervise and lead the service & parts department staff, providing training, support, and ongoing performance evaluation.

Required Qualifications

Education


* High school diploma or equivalent required; associate or bachelor's degree in Business, Management, or related field preferred.

Experience


* Minimum five (5) years of supervisory experie...