Sales Operations Specialist - California Based

This role is for IQI - a Subsidiary of OSI Industries.

IQI Trusted Petfood Ingredients is a global provider of premium-claim ingredients to top brands in the pet food industry.

With deep experience in sourcing, quality assurance, and logistics, IQI supports both customers and suppliers worldwide through transparency, innovation, and excellence.

At IQI, quality is everything.

We go the extra mile to ensure product integrity and value long-term partnerships based on trust.

We believe that great ideas and opportunities come from empowered individuals, so we're excited to grow our North American team with a new Sales Operations Specialist.

Position Summary:

The Sales Operations Specialist plays a critical role in supporting the North American commercial organization by delivering exceptional customer service and operational support throughout the sales process.

Reporting to the North American Sales Manager and partnering with the global commercial team, this position is responsible for customer onboarding, pricing and quotation management, account support, and sales operations that drive customer satisfaction and business growth.

This role serves as a key liaison between customers and internal cross-functional teams, ensuring timely execution of orders, accurate pricing, and a seamless customer experience.

We're looking for a Sales Operations Specialist who thrives in a fast-paced, customer-facing environment and is ready to build the foundation for a career in sales management.

Principal Duties & Responsibilities:


* Prepare quotes, update product and pricing information, recommend products and organize samples.


* Respond to customer inquiries, participate in calls, acting as backup to sales managers are unavailable.


* Own small accounts, managing communication, orders, and follow-up.


* Liaise with logistics, finance, and procurement teams to ensure smooth operations and top-tier service.


* Managing quotations, special pricing agreements, transmitting orders, and organizing samples


* Checking inventory availability and coordinating with logistics


* Analyzing customer needs, onboarding customers, and sending contract confirmations


* Responding to customer inquiries by phone and email across all account types


* Maintaining CRM records and tracking customer preferences


* Participating in customer-facing calls and offering sales manager backup


* Managing a portfolio of small accounts


* Creating internal reports (e.g., order status, sales KPIs)


* Supporting campaigns, trade show follow-ups, and marketing activities

Experience & Skills:


* 3-5 years of experience in Sales Operations, Customer Service, Account Management, Inside Sales, or Commercial Operations within a manufacturing environment.


* Experience supporting customer accounts, pricing, quotations, order management, and sales processes.


* Experience working with cross-functional teams including Sales, Supply C...