Supervisor, Technical Services (office Of Economic Development) Actively Recruited

Cook County Offices

Under The President

Administrative Hearings

Auditor

Bureau of Administration

Bureau of Economic Development

Bureau of Finance

Bureau of Human Resources

Bureau of Technology

Facilities

Office of the President

Job Summary

Provide day-to-day work direction and supervise to maintain steady workflow and productivity in Information Technology (IT) support, operations, and activities.

Manage technical services for the Bureau/Department and provide system and other technical training to department staff.

Design and customize data entry screens for department use.

Develop and maintain systems, tools, and device manuals, practices, and policies.

Troubleshoot
and resolve end user problems.

This position is Actively Recruited and At Will.

Minimum Qualifications


* Graduation from an accredited college or university with a Bachelor's Degree or higher in Information Technology, Computer Information Systems, or a directly related field and


* Four (4) years in providing technical support and maintenance to assigned systems, platforms, and applications or directly related experience is required.


* Two (2) years of prior supervisory or lead experience is required.

Candidates who are contacted will be required to produce original required documents (e.g., current driver's license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee).

Candidates will be notified of how to submit required documents.



*Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by the World Education Services (WES), Educational Credential Evaluators (ECE) or a National Association of Credential Evaluation (NACES) member organization.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS

• Ability to operate and train others on QBIC, ability to work in a union environment, and ability to manage multiple projects and groups of people and to supervise staff and make decisions.
• Knowledge of current industry standards, regulations, and construction and building trades.
• Skill in solving problems in a cost-effective manner.
• Knowledge of computer hardware, software, and training.
• Ability to enable a collaborative and teaming culture and provide day to day direction of tasks.

• Ability to perform escalated or more highly complex work similar to the work done by staff being supervised.
• Ability to effectively delegate tasks to staff and collaborate with leadership to achieve organizational or department success.
• Ability to align team's tasks with departmental procedures and objectives and serve as a reliable resource for other employees in an area of expertise.

Physical Requirements:

Sedentary Work involves exerting up to 10 pounds of force occasionally or a negligible amount of forc...